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Customer Support

Support that keeps enquiries answered, bookings organised and customers informed during your business hours.

A virtual assistant managing a shared calendar and inbox on a laptop

Tasks this role can handle

Enquiries

  • Replying to email, web chat and social media enquiries
  • Answering common questions using your own FAQs and scripts
  • Flagging complex or sensitive issues for you
  • Keeping a log of enquiries and outcomes

Bookings and scheduling

  • Booking, rescheduling and confirming appointments
  • Sending reminders to reduce no-shows
  • Managing cancellations and waitlists
  • Keeping your calendar or booking system up to date

Orders and follow-up

  • Order, delivery and booking status updates
  • Handling routine returns and refund requests within your policy
  • Following up after a job or purchase
  • Asking happy customers for feedback and reviews

Business problems it helps solve

Enquiries wait too long for a reply

Routine questions are answered promptly, during the hours you agree, in your tone of voice.

Bookings get missed or double-booked

Appointments are confirmed, reminded and kept up to date in one place.

You answer the same questions again and again

Common questions are handled from your scripts, so you only step in when it matters.

Customers aren’t followed up

Check-ins after a job or order help customers feel looked after.

Example weekly workload

Illustrative only

One way a part-time week might be structured. Your assistant's week would be shaped around your own priorities.

Monday
Weekend enquiriesBooking confirmationsReminder messages
Tuesday
Email and chat repliesOrder status updates
Wednesday
Rescheduling and cancellationsUpdating customer records
Thursday
Follow-ups after jobsReview requests
Friday
Weekly enquiry summaryFlagging issues for you

Matching and onboarding

  1. Step 1

    Tell us what you need

    Share the tasks, hours and tools involved through a discovery call or enquiry form.

  2. Step 2

    Meet suitable candidates

    We shortlist people whose skills and availability match your brief, and you interview them.

  3. Step 3

    Choose your assistant

    You decide who’s the right fit. We help confirm the role outline, hours and start date.

  4. Step 4

    Onboard and get started

    We help plan access, handover notes and the first weeks so work begins with clear expectations.

Related services

FAQs

Questions about virtual assistance

Answers reflect our proposed approach. Anything in brackets will be confirmed before launch.

Ask us on a call

Let’s make room for what matters.

Tell us what's taking up your week. We'll talk through the work you could hand over and what the right support might look like.