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ConnectVA
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Remote support for Australian businesses

Get your time back. Find your next virtual assistant.

ConnectVA helps Australian businesses find remote talent for admin, customer support, marketing and everyday operations—so you can focus on growing your business.

A remote virtual assistant working at a laptop with a headset
Inbox organisedExample task
Customer enquiriesExample task
Calendar managedExample task

Too much on your plate?

Most business owners don't need more hours in the day. They need someone reliable to take on the work that keeps piling up.

Admin taking over your day

How a VA can help

A VA can handle email, scheduling and paperwork so your time goes back to the work only you can do.

Customer enquiries waiting for replies

How a VA can help

Your assistant can respond to routine enquiries and book appointments during your business hours.

Marketing slipping down the list

How a VA can help

Get help scheduling posts, preparing content and keeping campaigns on track.

Growing workload without enough support

How a VA can help

Add dependable support as you grow, starting with the tasks that matter most.

Services

What could you take off your plate?

All services

Virtual Assistance & Administration

Hand over the inbox, calendar and admin that fill your day.

  • Inbox and calendar management
  • Document preparation
  • Data entry and filing
Learn more

Customer Support

Keep enquiries answered and customers looked after while you work.

  • Email and chat enquiries
  • Appointment scheduling
  • Order and booking updates
Learn more

Sales Support & Lead Follow-up

Make sure every lead gets a timely, organised follow-up.

  • CRM updates
  • Lead follow-up emails
  • Quote preparation
Learn more

Social Media & Marketing Support

Keep your marketing moving without it taking over your week.

  • Social media scheduling
  • Content formatting
  • Campaign reporting
Learn more

Bookkeeping Support

Administrative help keeping your records tidy and ready for your accountant or bookkeeper.

  • Data entry and receipt matching
  • Invoice follow-up
  • Preparing records for your accountant
Learn more

Operations & Executive Assistance

Hands-on support for owners juggling projects, people and priorities.

  • Project and task tracking
  • Meeting notes and actions
  • Process documentation
Learn more
Why ConnectVA

Support built around how your business actually works.

We focus on the fit between your workload and the person supporting it, then help you both start with clear expectations.

Proposed service approach — confirm before launch
A business owner on a video call with their remote assistant
  1. 01

    Matching around your actual workload

    We start with the tasks, tools and hours you need covered, then look for people whose experience fits.

  2. 02

    Clear role expectations

    Together we write a simple role outline so you and your assistant agree on priorities from the start.

  3. 03

    A structured hiring and onboarding process

    Each stage, from consultation to first week, follows clear steps so you always know what happens next.

  4. 04

    Communication suited to your business

    Daily check-ins, weekly summaries or a shared task board. We help set up the rhythm that suits you.

  5. 05

    Support as your requirements evolve

    As your workload changes, we talk through adjusting hours, scope or adding support.

How it works

From first conversation to first week.

Every role is different, so timing depends on your requirements. The steps stay the same.

  1. 1

    Tell us what you need

    Share the tasks, hours and tools involved through a discovery call or enquiry form.

  2. 2

    Meet suitable candidates

    We shortlist people whose skills and availability match your brief, and you interview them.

  3. 3

    Choose your assistant

    You decide who’s the right fit. We help confirm the role outline, hours and start date.

  4. 4

    Onboard and get started

    We help plan access, handover notes and the first weeks so work begins with clear expectations.

Tasks you can delegate

The work that quietly fills your week.

Email and calendar management

  • Inbox triage and draft replies
  • Meeting scheduling and reminders
  • Travel and appointment bookings

CRM updates and data entry

  • Updating contacts and deal notes
  • Cleaning and organising lists
  • Filing and document management

Customer enquiries and appointment scheduling

  • Responding to routine enquiries
  • Booking and confirming appointments
  • Following up after jobs or orders

Quotes, invoice follow-up and document preparation

  • Preparing quotes from templates
  • Following up unpaid invoices
  • Formatting proposals and documents

Social media scheduling

  • Scheduling posts across channels
  • Formatting captions and images
  • Monitoring comments and messages

Research and reporting

  • Supplier and market research
  • Weekly activity summaries
  • Keeping spreadsheets up to date

Businesses we can support

Different industries, similar pressure points. Here's how support often looks.

Trades & Home Services

  • Booking jobs and confirming times
  • Sending quotes and chasing invoices
  • Updating job management software

Professional Services

  • Client onboarding paperwork
  • Diary and meeting management
  • Preparing documents and templates

E-commerce

  • Order and delivery enquiries
  • Updating product listings
  • Returns and refunds admin

Agencies

  • Client reporting
  • Scheduling content
  • Project tracking and timesheets

Growing Small Businesses

  • General admin and inbox
  • Customer follow-up
  • Setting up simple processes
Pricing

Support that fits your workload.

Your estimate depends on the role, experience level, hours and scope of work. Tell us what you need and we'll prepare a tailored estimate.

Get a Tailored Estimate
Role The type of support and the tasks involved.
Experience Entry level through to specialist skills.
Hours Part-time or full-time, and when they’re worked.
Scope How broad or specialised the work is.
Testimonials

What business owners say

Sample testimonials. The names and quotes are fictional. Replace them with approved client feedback before publishing.

Sample testimonial
“ConnectVA has taken so much off my plate. Our VA handles enquiries and bookings, so I can focus on the jobs without spending every evening catching up on admin.”
Daniel BrooksTrades Business Owner
Sample testimonial
“We weren’t ready to hire someone full time, and ConnectVA helped us find the right support. Our VA keeps things organised and has quickly become part of the team.”
Sarah BennettSmall Business Owner
Sample testimonial
“Since working with ConnectVA, customer follow-ups are happening sooner and my inbox is much easier to manage. Having that support has given me more time to grow the business.”
Michael HayesProfessional Services Business Owner
Sample testimonial
“Since working with ConnectVA, customer follow-ups are happening sooner and my inbox is much easier to manage. Having that support has given me more time to grow the business.”
Michael HayesProfessional Services Business Owner
Fictional name and quote. Replace with approved client feedback before publishing.
FAQs

Questions business owners ask

Answers reflect our proposed approach. Anything in brackets will be confirmed before launch.

Ask us on a call

Let’s make room for what matters.

Tell us what's taking up your week. We'll talk through the work you could hand over and what the right support might look like.