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ConnectVA
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Privacy Policy

Last updated: October 2026

ConnectVA (“we”, “us”) helps Australian businesses find remote virtual assistants and helps remote professionals find work. This policy explains how we handle personal information, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

  • Business enquiries: your name, business name, email, phone number, industry, preferred start date, and the tasks and hours you tell us about.
  • Job applications and the talent pool: your name, email, location, availability, work history and experience, portfolio or LinkedIn link, your CV, and anything you write in your introduction.
  • Bookings: if you book a call through Calendly, Calendly collects your name, email and chosen time under its own privacy policy.
  • Chat assistant: if you use the chat on our website, we process your messages with a third-party AI service (OpenAI or Anthropic) to generate replies. If you choose to leave your details in the chat, we save them and the conversation so we can follow up. Please do not share passwords, payment details or other sensitive information in the chat.
  • Website use: basic technical information such as your browser and pages visited, collected by our website host and any analytics tools we use.

How we use it

  • To reply to your enquiry, prepare an estimate and arrange a discovery call.
  • To match virtual assistants with businesses. If you apply, we may share your application details (including your CV) with a business we think is a good fit, so they can consider you for a role.
  • To assess applications and contact you about suitable roles.
  • To send occasional updates, only if you opted in. You can unsubscribe at any time.
  • To run and improve our website and services, and to meet legal obligations.

Who we share it with

We do not sell your information. We share it only with service providers who help us operate (for example website hosting, email and booking tools) and, for applicants, with prospective client businesses as described above. Some of these providers, and some clients or applicants, are located outside Australia, including in the Philippines and the United States. We take reasonable steps to make sure your information is handled appropriately.

How long we keep it

We keep enquiry details for as long as needed to respond and manage the relationship. Talent pool and application details are kept for up to 12 months unless you ask us to remove them sooner.

Security

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. No online system is completely secure, so please do not send sensitive information such as bank details or government ID numbers through our forms.

Your rights

You can ask to access or correct the personal information we hold about you, or ask us to delete it, by emailing connectvaaustralia@gmail.com. If you are unhappy with how we have handled your information, contact us first and we will try to resolve it. You can also complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Contact

ConnectVA, Melbourne, Victoria
Email: connectvaaustralia@gmail.com